Shipping & Returns
Shipping & Returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed and another when your order has been dropped off for shipment. The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs. Orders can take up to 3 business days (Monday-Friday) to be processed and dropped off for shipment.
Once items are dropped off for shipment, standard shipping in the continental US takes 1-5 business days in transit.
Expedited shipping is available however please note that expedited shipments takes 2-3 days and all orders have to be placed by 12:00 pm EST to be processed that same day. For expedited shipping choose priority shipping at checkout. If you need overnight shipping, please call the store and we'll see what we can do.
Where We Ship
We ship to the continental USA!
Ground shipping is $6.95
2 Day Shipping is $12.95
We pride ourselves on not making a profit on shipping, however, shipping is expensive especially for us small fries. We thank you for always choosing to shop small businesses and for your understanding of costs!
Currently we ship only via USPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We can require a signature for receipt of package, if you would like this please ensure that you email firstname.lastname@example.org at the time of your order.
You can cancel your order up to 24 hours of purchase as long as your order has NOT been processed and dropped off for shipment.
Exchange/Return & Damages Policy
Returns are available for STORE CREDIT or EXCHANGE ONLY. Returns/exchanges are accepted within 10 days of delivery date. Items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:
- Go to https://www.shopdarlingdownsouth.com/pages/contact fill out box with name, email and request. Or email email@example.com with your inquiry and to receive a RMA number.
- If the return is a result of an error on our end, we will provide shipping label once customer service has responded to your inquiry. You will then be able to print a pre-paid UPS shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a UPS drop-off location. Any other return labels will not be provided by Darling Down South.
- Returns/exchanges will NOT be accepted on sale merchandise. All sale products are final.
- Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.
For items that have been damaged in transit please email firstname.lastname@example.org and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine next steps. Emails for damages MUST be received within 10 days of delivery date. Anything received later than that will not be eligible for exchange or refund.
If you have any further questions, please email email@example.com
Any item returned after 15 days from order date is not eligible for exchange/store credit. The only exception is Holiday/Christmas orders. Holiday orders will be accepted for exchange through the month of December.
Items Not Eligible for Return/Exchange
Please note that we do not accept returns of any SALE collection purchases.
Processing a Return/Exchange
A store credit or exchange will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for exchange/store credit. Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be issued and emailed upon return approval.
Sales & Promotions
We may offer sales and promotional discounts from time to time.
Darling Down South
1072 W Peachtree ST NW #79419
Atlanta, GA 30357